Policies & Accommodations
We are honored that you have given us the opportunity to provide you with the highest quality skin & beauty therapy. Our goal is to provide you with an environment that will nurture the well being of your face, body, mind, and spirit. For this reason, we ask a few simple things from each of our guests.
Reservation Fee & Cancellations:
In order to reserve any service, we require that a card be on file and/or pay a non-refundable deposit (up to 50%) that will be applied towards your services. Failure to have a card on file and/or pay the deposit can lead to your appointment being cancelled without notice. Should you need to cancel or reschedule, please notify us or cancel online no less than 24 hours in advance. Failure to cancel or reschedule with at least 24 hour notice and No Shows, can result in the following: 30% charge for cancellations within 24hrs; forfeiture of your deposit; blocked from booking any future services.
Guests & Pets:
For the safety, sanitation, privacy and enjoyment of your services, children, guests without appointments, and pets are not allowed. We appreciate your understanding.
Please arrive 5 minutes prior to your reservation to allow time for checking in and getting settled in. We will do our best to accommodate late arrivals up to 10mn (depending on length of service), however, in order to remain on schedule for all our guests, we may shorten the length of your service/s. Service/s will be charged in full. If arrival time is more than 10mn late (depending on length of service) and the service cannot be completed in the allotted time, the appointment will be considered a "late cancellation" (please refer back to the cancellation policy).
Prices & Services:
Prices and services are subject to change without notice. We will do our best to keep our guests up to date on any changes that may occur, but we encourage you to inquire about pricing and available services when making reservations.
Promotions & Special Offers:
Promotions and Special Offers cannot be transferred, refunded, nor combined with any other offers or discounts and must be purchased/redeemed by date as noted. Loyalty Rewards can only be used towards full price services and cannot be combined with any discounted services, including promos. Other restrictions may apply.
Gift Cards cannot be exchanged, refunded nor replaced for any reason and have no cash value. Other restrictions may apply.
Forms of Payments:
All major credit cards and cash payments are accepted. We do not accept personal checks.
Gratuity is not included in any of our prices as we leave this to your discretion.
All services are final sales. Retail items can only be returned if they are unused, unopened, in its original packaging, and presented with a receipt within 7 days of purchase. Refunds will be issued in spa credit only.
We want our guests to enjoy a tranquil experience during their services, therefore we request that cell phones be on vibrate or silent.
We are not responsible for loss or damage to personal articles including clothing or accessories. Please do not bring valuables in with you.
Free parking is available in front of the 772 building (from our spa to the laundromat) as well as on the streets. Please do not park in neighboring business lots.
Any personal information we gather is only used in-house to help us create a better and more effective experience for our guests.
All forms must be filled out prior to your scheduled service. Failure to fill out and sign forms prior to your appointment can result in a cancellation.
We are committed to providing a safe environment in which all individuals are treated with respect. Harassment of any form is strictly prohibited by law and will result in being banned from the property, blocked from booking any services, as well as being reported to the police.