Policies & Accommodations

We are honored that you have given us the opportunity to provide you with the highest quality skin & beauty therapy. Our goal is to provide you with an environment that will nurture the well being of your face, body, mind, and spirit. For this reason, we ask a few simple things from each of our guests.

Reservation Fee & Cancellations:

All of our services are by appointment only and we require that a card be on file in order to hold a reservation. Some services require a non-refundable deposit (up to 50%) that will be applied towards your service/s. Should you need to cancel or reschedule, please notify us no less than 24 hours in advance. Failure to cancel or reschedule with at least 24 hour notice and No Shows, can result in the forfeiture of your deposit.

Guests & Pets:

For the safety, sanitation, privacy and enjoyment of your services and of other guests receiving services, children, guests without appointments, and pets are not allowed. We appreciate your understanding.

 

​Arrival Time:

​Please arrive 5 minutes prior to your reservation to allow time for checking in and getting settled in. We will do our best to accommodate late arrivals, however, in order to remain on schedule for all our guests, we may shorten the length of your service/s. Service/s will be charged in full.

Prices & Services:

Prices and services are subject to change without notice. We will do our best to keep our guests up to date on any changes that may occur, but we encourage you to inquire about pricing and available services when making reservations. 

Promotions & Special Offers:

Promotions and Special Offers cannot be transferred, refunded, or combined with any other offers and must be purchased/redeemed by dates as noted. Other limitations may apply. Loyalty Rewards can only be used towards full price services and not combined with discounted services.

 

Gift Cards:

Gift Cards cannot be exchanged or refunded for any reason and have no cash value. Other restrictions may apply.

Forms of Payments:

All major credit cards, cash and Venmo payments are accepted. We do not accept personal checks.

Gratuity:

Gratuity is not included in any of our prices as we leave this to your discretion.

Refunds:

All services are final. Retail items can only be returned if they are unused, unopened, in its original packaging, and presented with a receipt within 7 days of purchase. Refunds will be issued in product credit only. ​

​Cell Phones:
We want our guests to enjoy a tranquil experience during their services, therefore we request that cell phones be on vibrate or silent.

Personal Belongings:

We are not responsible for loss or damage to personal articles including clothing or accessories. Please do not bring valuables in with you.

Parking:

Parking is available on the street and in the parking lot across from the studio.

Private Information:
Any personal information we gather is only used in-house to help us create a better and more effective experience for our guests.

Forms:

All forms must be filled out, approved, and signed off prior to your scheduled service. Failure to sign forms prior to your appointment will result in a cancellation.

SOLANY LLC ©

266A Park Rd, West Hartford, CT

860-264-5874 / gipsi@mysolany.com

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